Privacy Policy
Regenix | Skin Hair & Body Clinic — Lahore, Pakistan
Effective Date: January 1, 2025
Table of Contents
1. Introduction
Welcome to Regenix ("we", "our", "us"). Regenix is a leading aesthetic and cosmetic clinic chain operating multiple branches in Lahore, Pakistan, including our Jail Road clinic and Regenix Green Forts branch. We are committed to protecting the privacy and confidentiality of all personal and medical information entrusted to us by our patients and website visitors.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (regenix.com.pk), book appointments, or receive treatment at any of our clinics. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Identification Information: Full name, date of birth, gender, CNIC number, postal address, email address, and phone number.
Medical Information: Medical history, current medications, allergies, treatment records, before/after photographs, and clinical assessment notes. This information is collected strictly for medical and treatment purposes.
Contact & Communication Data: Records of your communications with us via phone, email, WhatsApp, or in-person consultations.
Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected through standard web analytics tools.
Payment Information: Billing details for services rendered. We do not store complete payment card details on our servers.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, manage, and improve medical and aesthetic treatment services
• To schedule and manage appointments across all Regenix branches
• To communicate with you regarding your treatment plans, follow-up care, and health updates
• To send appointment reminders, post-treatment instructions, and promotional offers (with your consent)
• To comply with applicable laws, regulations, and medical record-keeping obligations in Pakistan
• To respond to your queries, complaints, and feedback
• To maintain the safety and security of our premises and systems
• To conduct internal research and quality improvement activities
4. WhatsApp Communication Policy
Regenix uses the Meta WhatsApp Business API to communicate with patients for the following purposes:
• Appointment Reminders: We will send automated reminders prior to your scheduled appointment to reduce missed appointments and ensure you are prepared.
• Health & Treatment Updates: Following your procedure, our medical team may send post-treatment care instructions, follow-up reminders, or health tips relevant to your treatment.
• Promotional Messages: With your prior consent, we may occasionally share information about new treatments, special offers, or clinic news.
By providing your WhatsApp number, you consent to receiving these communications. You may opt out at any time by replying "STOP" to any WhatsApp message or by contacting us at info@regenix.com.pk.
We do not share your WhatsApp number or conversation history with any third party for marketing purposes. All WhatsApp communications are subject to Meta's own privacy policy in addition to this policy.
5. Data Protection & Security
We take the security of your personal and medical information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including:
• Secure, encrypted storage of patient records
• Access controls limiting data access to authorised personnel only
• Regular staff training on data privacy and confidentiality obligations
• Secure IT infrastructure and regular security assessments
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you of any significant data breach as required by applicable law.
6. Patient Rights
As a patient and data subject, you have the following rights with respect to your personal information:
• Right to Access: You may request a copy of the personal and medical information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain medical records under Pakistani law.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., WhatsApp marketing), you may withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@regenix.com.pk.
7. Third Party Services
We may use trusted third-party service providers to assist in operating our website and delivering services, including:
• Meta Platforms (WhatsApp Business API): For patient communication via WhatsApp
• Web Analytics Providers: To analyse website usage and improve our online services
• Payment Processors: To securely process payments for our services
• Cloud Service Providers: For secure data storage and backup
These parties are contractually obligated to keep your information confidential and may use it only to perform services on our behalf. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Email: info@regenix.com.pk
Phone: +92 321 0067711
Regenix — Jail Road
2nd Floor, 2-A Shadman II, Jail Road Lahore
Between KFC & Mid City Hospital, Lahore, Pakistan
Regenix — Green Forts
5C block, Jhelum Block, Lahore, 54000 | +92 321 0057711
9. Effective Date & Updates
This Privacy Policy is effective as of January 1, 2025.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.